Terms of Service

Last updated: May 1, 2026

These Terms of Service ("Terms") govern your access to and use of Prooflio's services, accessible at prooflio.io and the connected dashboard at app.prooflio.io. By creating an account or using our service, you agree to be bound by these Terms.

1. Service description

Prooflio provides a software-as-a-service platform for aggregating customer reviews from third-party platforms, analyzing them with AI, and embedding social proof widgets on customer-owned websites.

2. Account and eligibility

  • You must be at least 18 years old (or legal age in your jurisdiction).
  • You must provide accurate registration information.
  • You are responsible for maintaining the security of your password.
  • You are responsible for all activity under your account.

3. Subscription plans and billing

Plan tiers

Prooflio offers Free, Starter ($29/mo), Growth ($79/mo), and Agency ($199/mo) plans. Plan limits are described on prooflio.io/#pricing.

Billing cycle

Paid plans are billed monthly or annually in advance. Annual plans receive a discount as posted on the pricing page. Your subscription renews automatically until cancelled.

Cancellation and refunds

You may cancel anytime from the dashboard. Cancellation takes effect at the end of the current billing period. We do not offer pro-rata refunds for partial months. Annual plans are refundable within 14 days of purchase.

Price changes

We may change prices with 30 days' notice. Existing subscriptions retain their pricing until the next renewal.

4. Acceptable use

You agree not to:

  • Use Prooflio for illegal purposes.
  • Scrape data from third-party platforms in violation of those platforms' terms.
  • Misrepresent reviews (e.g., publish fake testimonials).
  • Reverse-engineer, decompile, or attempt to extract source code.
  • Resell access to your account without our written permission (except on the Agency plan).
  • Send unsolicited bulk communications via Prooflio's review request features.

5. Third-party platforms and data

Prooflio integrates with platforms like Google, G2, Trustpilot, Capterra, etc. You are responsible for complying with the terms of service of those platforms when connecting them. Prooflio reads publicly available data and data you authorize via OAuth. We do not guarantee continued integration with any third-party platform if their terms change.

6. Intellectual property

Prooflio retains all rights to the platform, branding, and software. Reviews and customer data you import remain yours; you grant Prooflio a license to process this data for the purpose of providing the service.

7. Customer responsibilities

  • You are responsible for the legality of reviews you collect and display.
  • You must obtain consent before publishing identifiable reviewer information.
  • You must comply with applicable laws (GDPR, CCPA, FTC endorsement guidelines, etc.).

8. Service availability

We aim for 99.9% monthly uptime. We don't guarantee uninterrupted service and may perform maintenance with advance notice. Scheduled downtime does not count against uptime targets.

9. Limitation of liability

To the maximum extent permitted by law, Prooflio's total liability is limited to the amount you paid in the 12 months preceding the claim. Prooflio is not liable for indirect, incidental, special, or consequential damages including lost profits, data loss, or business interruption.

10. Disclaimers

The service is provided "as is" and "as available" without warranties of any kind. AI sentiment analysis and theme clustering are probabilistic and may contain errors. You should not rely solely on Prooflio's analysis for critical business decisions.

11. Indemnification

You agree to indemnify Prooflio against claims arising from your misuse of the service, violation of these Terms, or violation of third-party rights.

12. Termination

We may suspend or terminate your account if you violate these Terms. You may terminate your account anytime. Upon termination, we delete your data within 90 days (subject to legal retention requirements).

13. Governing law and disputes

These Terms are governed by the laws of France. Disputes shall be resolved in the courts of Paris, France. EU consumers retain rights under their local consumer protection laws.

14. Changes to these terms

We may update these Terms with 30 days' notice for material changes. Continued use after notice constitutes acceptance.

15. Contact

For questions about these Terms, contact us at [email protected].